100-day free replacement
One-time free replacement for concerns within 100 days of purchase, as described in Ben Franklin Care.
Ben Franklin care
Our guarantee & aftercare
Understand Ben Franklin's published replacement, manufacturing warranty and adjustment benefits, and how to contact your counter for support.
Support after you choose your glasses.
Accidental damage support
50% off replacement for spectacle breakage within six months of purchase.
One-year manufacturing warranty
Cover for manufacturing defects for one year from the purchase date.
Complimentary adjustments
Return for help with frame fitting and adjustments throughout the life of your eyewear.
These benefits are also described on our Ben Franklin Care partnership page. Your purchasing counter can explain the benefit relevant to your order.
Helpful answers
Your questions, answered
What is Ben Franklin's satisfaction guarantee?
Ben Franklin offers a 100% satisfaction guarantee, supported by replacement, manufacturing warranty and adjustment benefits. If you have a concern, contact the counter where you purchased your eyewear so the team can help with the applicable benefit.
What should I do if my new glasses feel uncomfortable?
Contact your purchasing counter and bring your glasses and purchase details for a fitting check. The team can help with adjustments and discuss the next step if your concern involves the lenses or prescription.
What replacement and warranty benefits are published?
Ben Franklin Care describes a one-time free replacement within 100 days for concerns, 50% off replacement for breakage within six months, and a one-year manufacturing-defect warranty. Ask your counter to explain how these benefits apply to your purchase.
How do I request aftercare?
Use the store locator to contact the counter where you purchased your eyewear. Share your purchase details and describe the concern so the team can arrange the appropriate support.